App Exhibitor Page

Feature Purpose:

This feature is used within the mobile app for several purposes:

• to view additional details about the company profile (such as viewing Exhibitor team members, detailed profile information, video block, etc)

• to interact with this company profile - schedule meetings, send messages, etc.

Working with this Feature:

The App Exhibitor Page an be accessed from the App Exhibitor List & App Matchmaking pages.

App Exhibitor page contains the following:
- Header image
- Exhibitor logo
- Exhibitor name
- Halls/stands info
- Exhibitor website
- Social media icons with links
- Exhibitor description
- Profile Information
- Video block
- Exhibitor team members
- Product categories (activity categories)
- Exhibitor tags
- Exhibitor products
- Exhibitor content files
- Exhibitor brands
- Interaction buttons

Header image

Image will display if it was uploaded and enabled for current exhibitor.

Allowance to have a header image can be set up at the exhibitor category level or individual exhibitor level in Edit Exhibitor Profile in the admin panel. Exhibitor Category Settings can be found in the admin panel under Registration Settings > Exhbitor Categories Settings.

Header image can be uploaded in exhibitor edit profile in admin panel, exhibitor profile on frontend (sponsorship page) and via public API.

There are two separate images for tablet and mobile versions.

Exhibitor logo

Image will display if it was uploaded for current exhibitor. Image can be uploaded from admin panel edit profile, frontend edit profile, import, public API, integrations

If an exhibitor doesn’t have a logo, there can be 2 scenarios:
- if image placeholders are enabled in app builder, then a placeholder image will display
- if image placeholders are disabled in app builder, then the block for the logo will be hidden
(image placeholders setting is in the app builder on the “features” step)

Exhibitor name

Exhibitor name (company name) has a limit 100 characters. This can be changed from admin panel edit profile, frontend edit profile, import, public API, integrations.
Long name shows without cutting, in 3 lines.

Halls/stands info

This can display two ways:

• location on floorplan (real hall and stand)

• text fields hall and stand that is not related to the floor plan

In the first case, current exhibitor location will display on the floor plan, in pairs- hall+stand. There is no limit on these locations; they will display one by one in a list. By clicking on one of these locations, the user will be redirected to the floor plan page (internal or vendor floor plan)

In the second case, just text from text fields will display. Location tags have another grey color and they are not clickable. If the exhibitor has a real hall+stand location, text that is not related to the floor plan will be ignored.

Exhibitor website

Displays text from the system predefined field “website“. and displays only if the field is not empty.
If the link was filled in the correct format, (ex. https://google.com) by clicking on link the user will be redirected to this link. If there is just text in that field, for example “hello”, this won’t be clickable but will still display.

Social media icons with links

The platform supports these 5 social media links: Facebook, Youtube, Linkedin, Twitter, Instagram.
The icon of any social media platform will show only if the link to this social media platform is not empty for the current exhibitor. Social media links for the exhibitor should be set up in the system predefined fields.
By clicking on each icon, the user will be redirected to that link or directly to the installed app of that social media platform depending on the app.

Exhibitor description

Displays text that is filled in the system predefined field “about company“ or “company overview“.
There is no character limit for display and it supports text formatting, images, hyperlinks.
For a long description, on page load, only part of the text (5 lines) will dispaly and an “open all” arrow button will also display..

Profile Information

Displays a list of fields (system and custom) from exhibitor registration settings where those fields were marked in regisration as “show in exhibitor card“. Only fields that are not empty are displayed. The fields display in a list, one by one, without grids, in the that they were placed in the exhibtior registration form and display in the format title-value. This block doesn’t inherit conditional logic, so all fields that are not empty will be displayed on the page.

Video block

Displays video that was uploaded for this exhibitor, whether added by video file or embeded code.
Can contain only one, main exhibitor video. Additional exhibitor video wasn’t implemented in app.

Exhibitor team members

Displays a list of exhibitor team members. Sorting is alphabetical, by surname. In the list only those accounts who are allowed to show for the current user (based on the permission matrix and networking opt in setting) will display.

Member card contains:

• Photo (or image placeholder if enabled) or this can be hidden

• Member name and surname

• Member job title/position

• Member company name

The members list doesn’t have a max length restriction and for long lists internal scroll is used in this block

By clicking on the member card the user will be redirected to the member’s public profile page. The favourite button will be available for logged in users who are not restricted by the networking opt in setting.

Exhibitor categories (activity categories)

Contains a list of all exhibtior activity categories. There is no maximum length. After the page opens, 3 rows of categories are shown, with show more/show less buttons. Categories are displayed in the order that they were attached to the exhibitor. Categories are not clickable.

Exhibitor tags

Contains a list of exhibitor tags. There is no maximum length and after the page opens, 3 rows of tags are shown, with show more/less buttons. Tags display in the order that they were created (by tag internal id).
Tags are not clickable.

Exhibitor products

Contains a list of exhibitor products that are in the active status. Products display in alphabetical order. There is no maximum length. For a long list internal scroll is used in this block

Product card contains:

• Image (or image placeholder if enabled) or this can be hidden

• Product name (max 2 lines, and cut with “…” for long name)

• Exhibitor company name (max 2 lines, and cut with “…” for long name)

By clicking on the product card the user will be redirected to the product’s public page. The favourite button will be avaliable for logged in users who are not restricted by the networking opt in setting.

Exhibitor content files

Contains a list of marketing files uploaded by the exhibitor. These display in alphabetical order. After the page opens 3 rows of files are shown with show more/less arrow buttons.

File card contain:

• image or placeholder image

• name (max 3 lines)

• action button (download file and/or view file after downloading)

Please note, file details are not available in the app in the same way as they are on the web.

Exhibitor brands

Contains a list of exhbitor brands where the current exhibitor is the owner (doesn’t show someone else's brands that were attached to the current exhbitor). Brands display in alphabetical order and contain image and name (long name in one line with cut “…” ). By clicking on the card the user will be redirected to the brand’s public page. The favourite button will be avaliable for logged in users and those who are not restricted by the networking opt in setting.

Interaction buttons

Favorite / meet / message buttons are available and show only for logged in users, based on the permission matrix and networking opt in setting.

Important notes about the Meet button:

• Team members of the current exhibitor can’t have a meeting with the parent exhibitor so for them the meeting button is not avaliable.

• The "Meet" button is only displayed on exhibitor profiles if at least one team member is available for meetings.

  • The system checks each team member's availability based on permissions, networking opt-in status, time slots, exhibitor settings, and meeting limits.

  • If no team members are available, the "Meet" button is hidden.

Sessions we speak at:

• Shows Exhibitor events / Exhibitor sessions where at least one team member of the exhibitor is added as a speaker, excluding on-demand sessions.

• Sorting is by event start/session time

• Only 2 cards are shown by default.

  • If additional cards are present, they are hidden and a "Show More" button is included that, when clicked, reveals the remaining cards.

  • Once all cards are visible, the button text changes to "Show Less", allowing the user to toggle back to the default view of 2 cards.

Sponsored sessions:

• Shows Organizer Sessions where Exhibitor is a Sponsor, excluding on-demand sessions.

• Sorting is by event start/session time

• Only 2 cards are shown by default.

  • If additional cards are present, they are hidden and a "Show More" button is included that, when clicked, reveals the remaining cards.

  • Once all cards are visible, the button text changes to "Show Less", allowing the user to toggle back to the default view of 2 cards.

Troubleshooting:

Points to check:

• Issue: Difference in exhibitor Team Members between Web (backend) & App.

  • The most common issue is sync delay but sometimes Team Members are opted out of networking and that’s why they are not displayed in the “Team Members” tab under the App Exhibitor Page.

    • Solution: These team members should opt in.

• Issue: Interaction buttons are displaying or not displaying as expected

  • The Permission Matrix settings can be the cause of visibility/invisibility for a particular company profile and the respective interaction buttons.

    • Solution - open Networking & Matchmaking module >>> Manage Permissions and enable/disable the necessary restrictions.

• Issue: Video block is not displayed properly

  • In most cases the user made a mistake during the embed-code set up or video file upload.

    • Solution - open the Exhibitor profile from the backend using the Customer Service button to check what is happening with this video and how this video was added on the platform

• Issue: Social icons and/or website details are not displayed or are not hyperlinked properly

  • In most cases this is due to an error in the link that was added

    • Solution - open the Exhibitor profile from the backend using the Customer Service button to check what is happening with these links for social or/and website and how they were added on the platform