Delete my account (app)

Feature Purpose:

The Delete My Account feature allows users to remove their accounts either from a single event or from all events on the platform, ensuring users have control over their data.

Working with this Feature:

1. Accessing the Account Deletion Options

• For logged-in users, the “Settings” button is always available by default.

• This button is located in the burger menu and cannot be hidden or moved to the navigation menu.

2. Account Deletion Options on iOS Devices

• Cancel Registration:

• Deletes the account only from the current event, allowing the user to remain active in other events.

• Delete My Account Globally:

• Deletes the account from all available events on the platform (within the same environment).

• This action is irreversible and removes all associated data.

Troubleshooting:

1. Unable to Find the Delete Option

• Ensure you are logged into the app and accessing the “Settings” menu from the burger menu.

• The option is always displayed and cannot be removed.

2. Account Not Deleted After Request

• Try refreshing the app or logging out and back in.

• Check if the deletion process is still in progress.

3. Accidentally Deleted an Account from All Events

• Unfortunately, global account deletion is irreversible. Users will need to re-register if they wish to join events again.