Feature Purpose:
The Delete My Account feature allows users to remove their accounts either from a single event or from all events on the platform, ensuring users have control over their data.
Working with this Feature:
-
Accessing the Account Deletion Options
-
For logged-in users, the “Settings” button is always available by default.
-
This button is located in the burger menu and cannot be hidden or moved to the navigation menu.
-
Account Deletion Options on iOS Devices
-
Cancel Registration:
-
Deletes the account only from the current event, allowing the user to remain active in other events.
-
Delete My Account Globally:
-
Deletes the account from all available events on the platform (within the same environment).
-
This action is irreversible and removes all associated data.
Troubleshooting:
-
Unable to Find the Delete Option
-
Ensure you are logged into the app and accessing the “Settings” menu from the burger menu.
-
The option is always displayed and cannot be removed.
-
Account Not Deleted After Request
-
Try refreshing the app or logging out and back in.
-
Check if the deletion process is still in progress.
-
Accidentally Deleted an Account from All Events
-
Unfortunately, global account deletion is irreversible. Users will need to re-register if they wish to join events again.