The platform enforces a global daily limit on the number of initiated chats, which applies per user account, regardless of the user role or category configuration.
Global rule
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Maximum initiated chats: 300 per day per user account
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This is a hard global limit applied at the account level
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The limit is the same for all account types, including:
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Exhibitors
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Exhibitor Team Members
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Visitors / Buyers
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Important clarification
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The limit applies only to the creation of new chats
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There is no limit on the number of messages that can be sent within an existing chat