Overview
Team Members are individuals that are part of an exhibitor company who are attached to the exhibitor’s company profile and can interact with participants.
Important Points to Note:
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When creating a team member, their role has to be chosen: Admin or Member (Regular). The Admin role allows the team member to access and edit the exhibitor company profile as explained further down in this article
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Team Member limits can be set for each exhibitor category and/or for individual exhibitors and both types of team members acounted toward the limit
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In the admin panel, under the Team Member tab of an exhibitor profile, the organiser can create, edit and delete team members, as well as change their role and enable/disable Lead Capture functionality for the Team Member
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If allowed by the organiser, each exhibitor can also create and manage Team Members through the exhibitor’s front-end profile.
Once a team member is removed from an exhibitor’s list of team members he/she is automatically removed from all of the chats and meetings.
In addiition, when a team member is deleted from an exhibitor company profile, the platform reverts their participant role to Visitor. This is by design — the team member role is tied to the exhibitor association, not the user account.
This means that the removed team member will also remain in the event unless their account is deleted.
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Some fields in the visitor registration form have a “Use for teammember creation“ checkbox. When checked, that field will appear in the Team Member creation pop-up. Default fields for creation of Team Members are:
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Name
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Last Name
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Phone Number
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Email
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Role
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Job Title
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Admin team member
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The main difference of an admin Team Member is that this role has the ability to switch into his exhibitor’s account without re-login, and in the exhibitor account perform actions of an exhibitor (edit profile, manage products, manage team members, etc.).
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In addition, the admin team member can also still participate in activities like chats, meetings, sessions, etc. in the same way a regular Team Member can.
Regular Team Members
Regular Team Members are exhibitor representatives. They have their own profiles and can participate in activities like chats, meetings, sessions, etc.
By enabling the “Allow autologination for regular team members“ setting in the admin panel at /admin/registration/esettings organisers can allow regular Team Members to login into their exhibitor’s profile without re-login BUT with no ability to edit exhibitor profile, products, brands, team members, etc.
June 2026: Updated team member creation rules — login uniqueness validation
The validation logic when adding a team member to an exhibitor has been updated. Previously, the system incorrectly blocked team member creation when the entered email matched another exhibitor's contact email — even when that email was not the exhibitor's login. This caused errors for legitimate team member additions.
New behaviour: The system now checks uniqueness against logins only, not arbitrary email fields.
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Scenario |
Result |
|---|---|
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Entered email is not used as a login by any existing account |
✅ Team member creation allowed |
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Entered email is used as a login by any existing account (Exhibitor login, or another user's email-as-login) |
❌ Creation blocked — clear error message shown |
Error message: When blocked, the error now explicitly states that the email is already used as a login by an existing account (not a generic "email already exists" message).
Scope: Applies to team member creation by Exhibitors, and to creation of any other participant type. Behaviour is consistent across the Admin Panel, Exhibitor portal, and API.