Email domain

Overview

Organisers can customize the email domain that will be used for platform emails.

This can be configured in the admin panel at /admin/general/settings, section “Emails Domain“. The desired email domain should be pasted here and the email domain should be verified on AWS (Amazon Web Services).

No emails will be sent out until the email domain has been verified

Steps to Follow

ExpoPlatform uses AWS (Amazon Web Services) technology to power the platform, so there are some steps that involve letting AWS know about the connection between your custom domain(s) and ExpoPlatform.

The easy to follow set up steps are below and this first AWS article and second AWS article have additional technical details and explanations if you’d like to learn more.

1. In domain hosting service account:

   1. Log in to the hosting service that is used for this email domain.

   2. In the SPF section, follow the instructions for adding a new SPF record. You will need to indicate that the new SPF record is for Amazon and will see “include:amazonses.com” included in the SPF record that is then generated. And when you are done you should see something like: “v=spf1 include:spf.protection.amazonses.com -all”

   3. Be sure to confirm and save (depending on which domain service you are using, you may be asked to confirm, save, or do both).

2. In ExpoPlatform:

   1. To set up the custom email domain for the event, navigate to Admin Panel → Event Set up → General → Settings → Scroll down to Email Domain → Plug in your domain → Click Save

3. TAM validates the set up:

   1. ExpoPlatform will handle the domain verification process in AWS and provide you with the necessary CNAME records. These records need to be updated in your email domain management console.

   2. After the organizer updates the email domain in their console, ExpoPlatform will validate it in AWS. Once validated, the email domain will become operational and can be used for sending system emails from your company's domain.