External URL

Overview

Organisers have the option of using an external URL for their website.

This can be set up by pasting in the desired URL on the General info admin panel page (/admin/general/edit). If no URL is pasted in, the website domain will be a subdomain of expoplatform.com with the format CustomerEnvironmentName.expoplatform.com.

Steps to Follow

ExpoPlatform uses AWS (Amazon Web Services) technology to power the platform, so there are some steps that involve letting AWS know about the connection between your custom domain(s) and ExpoPlatform.

The easy to follow set up steps are below and this first AWS article and second AWS article have additional technical details and explanations if you’d like to learn more.

To make a connection between our platform and an external domain, you must make the below changes in your domain settings: 

Step 1: Go to the Admin panel of your domain provider and find DNS settings (the exact names of sections can vary on different providers).

 Step 2: There look for the “Records” configuration.

Step 3: The “CNAME” type record with the “Host” field set to “www” should have a “Points to” field set to “balancer.expoplatform.com ” OR else The “A” type record with “Host” field set to “@” should have a “Points to” field set to “52.212.177.91”.

Step 4: Save these changes.

Once you have done the above then below are the next steps that you need to take on your Event Admin Panel on ExpoPlatform.

1. Save the changes.

2. When you have done the above let us know. The SSL certificate will then automatically be generated in 1-2 hours. and in a few hours, your domain will be live.

3. Following this process, ExpoPlatform will verify the domain in AWS and provide the CNAME and TXT record that needs to be updated in your email domain management console.