Running & Monitoring Syncs
This section covers the day-to-day operational side of native integrations — how to start a sync, check what it's doing, read the logs, understand the status codes, and troubleshoot when something isn't right.
The pages here apply to every native integration. Anything integration-specific is called out in the individual integration's own page under Supported Integrations.
What's in this section
|
Page |
What it covers |
|---|---|
|
Triggering a Sync |
The three ways a sync starts (webhook, scheduled, manual) and how to trigger a manual sync — including full resyncs and per-step resyncs. |
|
Monitoring a Sync |
The lifecycle statuses a sync passes through, where to check status in the admin UI, and what a healthy sync looks like. |
|
Reading Logs |
How to use the Logs tab on each integration — Requests, Visitors / Exhibitors, and System sub-tabs — to understand exactly what happened during a run. |
|
Status & Result Codes |
The complete reference for every status, sync type, skip reason, and error code you'll see in the admin UI and logs. |
|
Troubleshooting |
Common symptoms (sync never started, sync failed, records being skipped, records not being updated) with step-by-step diagnostics. |
Where to look first
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A sync ran but I want to check the outcome → Monitoring a Sync
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A sync isn't working the way I expect → Troubleshooting
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I need to run a sync right now → Triggering a Sync
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I don't recognise a status or code in the UI → Status & Result Codes
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I need to dig into what happened for a specific record → Reading Logs