This is the table with all of the invoices that were generated by exhibitors on the payment page where organisers can finalize the payments. Only exhibitors are able to generate invoices so in the Type column it will be always show"basket".
Searching for a Payer
A search field is available above the pagination control.
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Placeholder:
Search (name, surname, email) -
Searchable fields: First name, surname, or email address — queried against the Account Name column.
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Partial matching: Partial inputs (e.g. part of a name or email address) return all matching results.
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How to trigger: Type your query and click the Search button or press Enter. The list does not update as you type.
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To reset: Clear the field and click Search (or press Enter) to restore the full unfiltered list.
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Pagination under search: Resets to page 1 on each new search; the "Items per page" control applies to the filtered result set.
Not searchable: ID, Account ID, Status, Type, Net Amount, VAT Amount, Total, Date.
In Exhibitor Manual settings there's a setting called Disable invoice payment. If this setting is activated the tab remains, but no invoices will be added.
The columns of the table:
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ID. The ID number is calculated for the environment, not for each event separately. Be aware that the IDs presented here do not count as transactionally unique IDs.
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Account ID - ID of the user who decided to pay via invoice.
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Account Name - name and the email address of the user that made the payment.
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Status - status of the payment via invoice. There are 3 statuses - success, pending and failed.
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Type - a place where the payment was initiated. In our case - only basket (exhibitor manual items).
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Net Amount - payment amount before taxation, discounts (if the participant is a payer).
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VAT Amount - the amount of VAT that is included in the payment.
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Total - total price of the payment.
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Date - date of the payment.
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Invoice - for downloading the invoice in PDF format.
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A column with action button - there are 2 options only:
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Cancel Payment - only for the payments in the pending status. If the invoice was canceled, it can be redone by clicking on the Confirm Payment button that appears once the invoice got Canceled status.
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Confirm Payment - only for the payment in the success or canceled statuses.
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Information about the invoices generated for the items in the exhibitor manual is also displayed on the exhibitor's page in admin/exhibitormanual/submissions.
If the organiser admin confirms the user's payment on the Invoice Payments page, that payment is moved to the Payments Confirmed page.
Troubleshooting: Exhibitor/buyer name missing from this table
Occasionally an exhibitor's name shows blank in the Account Name column even though the name is populated correctly on the exhibitor's profile. This was traced to a data sync gap between the exhibitor's name field and the account's displayName attribute, most likely to occur on exhibitors created via import.
This has been fixed at the data level for known cases — there is no customer-facing setting or workaround to apply. If this data issue occurs, please share the affected exhibitor/account and event, and exhibitor import file if one was used, since that's needed to reproduce and correct the underlying attribute.