How to update an existing exhibitor account?
Organizers can update any of the existing exhibitor accounts using the exhibitor import file.
Exhibitor ID is the mandatory field to update any existing account else the system would treat the entry as NEW and will create a new exhibitor on the platform
The system first searches for Exhibitor ID (generated by ExpoPlatform), then by External ID and finally by Exhibitor name. If no exhibitor is found as a match by any of these three fields, the record is treated as a new (CREATE) otherwise, the entry is treated as an UPDATE.
If the entry is treated as a CREATE based on the above criteria, the following are the required fields to create an account
Company Name
Email
If either of these fields is left blank, the exhibitor entry will not be created and the system will instead return an error for the entry.
Each exhibitor must have a username in order to log in, but this field is optional during upload.
When an entry is treated as an UPDATE fields that are filled in will only be updated.
The fields left blank will not be updated/overwritten with blank value
While uploading data if UPLOAD & EMAIL were selected emails will be sent to all exhibitors who are newly created, as well as to those whose username or password has changed (if the entry is an UPDATE). Emails will not be sent when other exhibitors whose details are just updated.
Batch Send Passwords functionality always sends out system-generated passwords and any existing passwords will be overwritten.
