How can we change the user category assigned to a team member when they are no longer part of the exhibiting company?

If any team member is removed from the exhibiting company, the platform only updates his role from a team member to a regular visitor.

In case the organiser wishes to update the user category, it needs to be done manually for those accounts.

How to update Team Member/User Category

1. Navigate to Management → Participant

2. Look for the participant/user whose category needs to be updated

3. Click on the user name, it will take the organiser to the user edit profile page

4. On the edit profile page, look for the Category tab

5. Click on the dropdown arrow → Select the category you wish to assign

6. Now click on Save button to save the changes