Messages Limits
Feature Purpose:
Define the number of initiated chats per day and / or in total by users of a particular category (badge type).
Working with this Feature:
Messages limits settings are presented in the admin panel in 2 places:
In the exhibitor category settings pop-up at /admin/registration/ecategories (to open, please navigate Registration Settings module >>> Exhibitor >>> Exhibitor Categories tab):
Settings icon per category
In the participant category settings pop-up at /admin/registration/categories (to open, please navigate Registration Settings >>> Visitor >>> Participant Categories tab) :
Settings icons per category
Messages Limit settings per Day and in Total
After the settings icon is clicked, limits can then be set:
Daily initiations chats limit – defines how many chats per day can be initiated by users of this category.
Total initiation chats limit – defines how many chats in total can be initiated by users of this category.
Important points to note:
Value “0” in the respective field means no allowance:
No chat initiation allowed
To set “unlimited” you can just turn off the limit:
Unlimited chat initiation is allowed
The limit for an exhibitor is split between the exhibitor company accounts and all its team members. For team members these settings depend on the individual settings applied to the team member’s badge category in Participants Categories settings as shown below. If limits are not set for the team member’s badge category, then the exhibitor category limit will apply.
To configure team member limits, please open Registration Settings module >>> Visitor >>> Participant Categories tab and select the relevant settings for the respective category used for team members accounts, such as “Exhibitor” or any other relevant team members badge type:
For Exhibitors limits (by Exhibitors we are referring to company accounts themselves), the setting is applied separately. To configure these limits, please open Registration Settings module >>> Exhibitor and add necessary limits as per each exhibitor category.
Troubleshooting:
Ensure that the necessary permissions applied to the respective participant/exhibitor category;
Check the number of chats allowed per day / in total and ensure that these settings are configured correclty as per the instructions on the above